Refund policy

Returns & Refunds Policy

All our shipments undergo thorough inspection and quality check by our team before dispatch. If you receive the wrong product(s) or an incorrect quantit, kindly do notify us within 24 hours of receiving the product.

Returns

Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. Please read our policy regarding returns:

Acceptable Reasons for Returns:

  • Damaged or Defective Products: If you receive products that are damaged, leaking, or tampered with, please notify us within 24 hours of receiving the product.

When you notify us, please make sure to send us the unboxing video and images of the damage as proof. We will investigate the same on our end.

  • Wrong Product Received: If you receive the wrong product(s) or incorrect quantity due to our error, please notify us within 24 hours of receiving your product.

If you have notified us within 24 hours of receiving the product that you wish to return, after thorough investigation at our end we shall consider the case.

Unacceptable Reasons for Return:

  • If you notify us of a return after 24 hours of receiving the product(s).
  • If the product you wish to return is already opened, tampered with, seal broken or  used.
  • If you are returning products for any reason apart from a manufacturing defect of the product.

In all three events mentioned above under ‘Unacceptable reason for Return’, we will be unable to accept the product as a return and will not be able to extend any amount as a refund to you.

Prior to making any returns you are required to contact us by email or phone and give us the reason for your return, your credentials, invoice, and your order number. Upon receiving these details and quality check at our end we shall notify you if your return request has been accepted.

  • Contact us via email or phone to initiate a return. Provide your reason for return, order details, and invoice.
  • Products must be returned in their original condition and packaging & sealed.

Refunds

If someone other than you uses your login ID/password to sign in and place an order, or if unauthorized access to your card details results in an order on our site, we cannot be held liable for any charges to your card. However, in cases of fraud, we will support you in coordinating with relevant authorities to address the issue.

 

Refunds will NOT be issued if:

·         The product returned shows noticeable damage or tampering.

·         The shipping address provided during ordering is incorrect.

·         You have consumed part of the product before deciding to return it.

·         You fail to comply with the stated returns policy.

Refunds may be issued under the following circumstances:

The product you ordered is out of stock.*

The shipping address is not within our serviceable area.*

The returned product is in good condition, untampered with, and the reason for return is deemed acceptable by our management.

You adhere to our returns policy.

You have inadvertently made a duplicate payment for a single order.

Refunds will be processed within 7-10 working days upon meeting the criteria outlined in this User Agreement.

(*In such cases, we will refund the full amount via cash without deducting the 2% bank charges.)

Cancellations:

To cancel an order, notify us within 24 hour of placement with your order details. If the shipment has not left our facility, a full refund will be issued within 7-10 working days.

If shipped, the product must be returned at your expense for a refund, subject to deductions for shipping and processing fees upon receipt and inspection.

 

For any assistance or further details, please contact our customer service team.